Terms & Conditions

1. About these terms

These terms govern your use of valomemedia.com (the "site") and any services provided by Valome Media ("we", "us"). By using the site or engaging us, you agree to these terms. If you don't agree, please stop using the site.

2. Use of the website

• You may use the site for lawful purposes only.
• You won't attempt to disrupt, reverse engineer or gain unauthorised access to the site or its systems.
• All content on the site (text, design, code, logos) is owned by us or our licensors and may not be copied or republished without permission.

3. Free SEO checker

The SEO checker is provided as an informational tool. Results are generated automatically and may be incomplete or inaccurate. We provide it on an "as is" basis with no warranty, and it should not be the sole basis for any business decision.

4. Services & quotes

• All engagements are quote-based. A quote becomes binding only when accepted in writing by both parties.
• Scope, deliverables, timelines and price are set out in the accepted quote or statement of work. Anything outside that scope is treated as a change request and may affect price and timing.
• You agree to provide the access, content, approvals and feedback we reasonably need to deliver the work.

5. Payment

• Unless agreed otherwise, invoices are payable within 14 days of issue.
• A deposit may be required before work starts.
• Late payments may incur interest and reasonable costs under the UK Late Payment of Commercial Debts (Interest) Act 1998.
• Prices are in GBP and exclude VAT unless stated otherwise.

6. Revisions, cancellation & refunds

Revision rounds included in your engagement are listed in the quote. Either party may end an engagement in writing; you remain responsible for work completed and costs incurred up to that date. Deposits and payments for completed work are non-refundable.

7. Intellectual property

On full payment, you receive ownership of the final deliverables specifically created for you (websites, copy, automations, designs). We retain ownership of our pre-existing tools, frameworks and know-how, and may reuse non-confidential techniques on other projects. We may showcase delivered work in our portfolio unless you ask us in writing not to.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform or receive the services. This doesn't apply to information that is already public or required to be disclosed by law.

9. Warranties & liability

We'll perform our services with reasonable skill and care. To the maximum extent permitted by law, the site and any free tools are provided "as is" without warranties of any kind. Our total liability arising out of or in connection with any engagement is limited to the fees paid by you to us in the 6 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under law (such as for death or personal injury caused by negligence, or fraud).

10. Third-party services

We may use third-party platforms (hosting, email, CRM, AI providers, payment processors). We're not responsible for their availability, terms or pricing, but we'll use reasonable care in selecting them.

11. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, unless required otherwise by mandatory law where you live.

12. Contact

Questions about these terms? Email hello@valomemedia.com.